Details

Category: Communication Skills

Published: Tuesday, 07 July 2020 10:10

Written by: Matt Pye - HWD

Overview

This course is designed for members of the Government Analytical Service who want to strengthen their interpersonal communication skills and have more effective conversations with colleagues, stakeholders and senior leaders. It is particularly suited to analysts who need to influence others, provide feedback, manage challenging conversations and contribute confidently in meetings.

This practical one-day masterclass develops the communication skills needed to engage others with confidence, professionalism and impact. Participants will explore the principles of assertive communication, techniques for managing difficult conversations, and approaches to delivering constructive feedback that supports positive working relationships. The course also examines strategies for managing emotions, responding to challenging behaviours and conducting productive meetings that achieve positive outcomes.

Learning is reinforced through highly interactive practical exercises, role-play, case studies and personalised feedback. With a maximum of six participants, the course provides extensive opportunities to practise new communication techniques.

Learning Outcomes

By the end of this course, participants will be able to:

• Apply assertive communication techniques to build productive working relationships across the Government Analytical Service.
• Conduct challenging conversations with confidence while maintaining positive and professional relationships.
• Deliver constructive feedback that supports individual development and improved performance.
• Apply strategies to manage emotions and respond effectively to challenging behaviours during workplace conversations.
• Facilitate effective meetings that encourage collaboration and achieve clear outcomes.
• Adapt communication approaches to engage and influence colleagues, senior leaders and other stakeholders.
• Apply practical communication techniques to workplace scenarios through role-play and guided feedback.

 

 

How our virtual classrooms work

Our Virtual Classroom courses allows you to attend our classroom training without leaving your home or office. We use the ‘Microsoft Teams’ meeting software. Before you attend, please check that you meet the system requirements. If it doesn’t work, try adjusting your settings or contact your IT department to ask about permitting the website.

You are also welcome to use your personal laptop, tablet or even your smart phone. Please just forward our course invite to your personal email, or just copy and paste the link into your browser.

If you encounter any problems, please feel free to get in touch. We can set up a test meeting before the course.