Courses for Communication Skills

Assertive & Impactful Conversations


This session will examine the tools that allow for effective two-way conversations and looks at techniques that can be adopted when the stakes are raised. Feel confident giving effective feedback and asking for what you really want from a situation. Bespoke practice offers an opportunity to receive and provide critical feedback.

Learning Objectives

  1. Understand the concept of assertive communication within the context of the Government Analytical Service and its importance in effective verbal communication.
  2. Develop techniques to engage with others in a more impactful manner, considering the specific needs and expectations of Ministers, senior managers, and policy colleagues.
  3. Acquire skills to conduct effective meetings within the Government Analytical Service, including agenda setting, facilitating discussions, and achieving desired outcomes.
  4. Gain strategies for managing difficult conversations confidently and constructively, particularly when addressing sensitive topics or dealing with challenging individuals.
  5. Learn how to deliver powerful feedback to staff members, focusing on providing constructive criticism, highlighting achievements, and fostering a positive working environment.
  6. Enhance active listening skills to improve comprehension, empathy, and responsiveness during verbal communication.
  7. Practice new communication techniques and strategies through interactive exercises, role plays, and case studies, with the guidance of actor-coaches.
  8. Develop self-awareness of personal communication styles, strengths, and areas for improvement, allowing for continuous professional growth in verbal communication skills.
  9. Build a network of peers within the Government Analytical Service, fostering collaboration, shared learning, and ongoing support in improving verbal communication capabilities.



How our virtual classrooms work

Our Virtual Classroom courses allows you to attend our classroom training without leaving your home or office. We use the ‘Microsoft Teams’ meeting software. Before you attend, please check that you meet the system requirements. If it doesn’t work, try adjusting your settings or contact your IT department to ask about permitting the website.

You are also welcome to use your personal laptop, tablet or even your smart phone. Please just forward our course invite to your personal email, or just copy and paste the link into your browser.

If you encounter any problems, please feel free to get in touch. We can set up a test meeting before the course.

For more information, to book or to register your interest in future course dates

Contact Us