Details

Category: Management & Leadership Skills

Published: Wednesday, 22 May 2013 12:17

Written by: Matt Pye - HWD

Overview

A one day or half day workshop, for managers and/or staff, which will give attendees a thorough understanding of how equality and diversity impacts on their interactions with employees, colleagues and service users. The course will be very participative.

What does it cover?

It will cover some or all (depending on duration) of the following areas:

The Equality Act 2010
The nine equality strands Recognising discrimination: direct and indirect; discrimination by perception and by association, discrimination arising from disability, occupational requirements and positive action. (Using case studies to illustrate).

Other key legislation
Human rights act, right to work, maternity leave, parental leave, domestic leave, flexible working requests. (Using case studies to illustrate).

Responsibilities to external clients, customers, contractors and service users
Legal and good practice requirements
Dealing with situations

Harassment and bullying at work
Defining and recognising harassment and bullying
Preventing and/or dealing with overt and covert behaviour
Creating an environment free from harassment and bullying.

Dealing with workplace allegations and incidents
Examination of a range of relevant workplace allegations and incidents of discrimination, unfair treatment or harassment and how they could be resolved. (Using case histories to illustrate).

Organisational procedures
Using the organisation's procedures to support managers and staff in dealing with situations.

What will I learn?

By the end of the workshop, participants will be able to:

• Define what equality, diversity and respect means in practical terms
• Understand their statutory and legal obligations in terms of employment, customer care and/or service delivery issues
• Recognise discrimination and other barriers to diversity and equality
• Define harassment and bullying and recognise the many forms that they can take
• Manage issues involving staff in their teams
• Identify their personal and organisational responsibilities.

Course tutor Josie Hastings

Using Actor Led Interventions to Enhance the Training

All our courses offer the option to work with professional actors to bring the 'theory to life' replacing the need for participants to role-play on courses. Our actors are trained in coaching skills, giving effective feedback and questioning techniques and have worked with a wide range of Government departments, corporate and other public sector clients.

The types of interventions they offer include:

Forum Theatre: The group watches a scene tailored to a real situation from their workplace and then get to re-direct the action. It's an invaluable way to experience the changes in a relationship when the participants adapt their conversations and behaviour.

Demonstration of Theory: Our actors bring 'theory' to life. They will skillfully and realistically create scenarios that allow the group to experience theory in practice. Participants then practise how to deal with the situation themselves.

One to One interactions: This allows for an in depth practise with an actor/coach of a delegate's real-life challenging conversation with a staff member. They are able to stop-start the dialogue and get honest feedback from the 'other' person? It's an opportunity for some life changing 'light-bulb moments'.