- Category: Core Skills
- Published: Tuesday, 11 August 2020 16:25
- Written by Matt Pye - HWD
This two-day workshop will enable delegates to explore and practise the key skills and behaviours required to confidently partner and offer effective solutions to internal stakeholders and customer groups.
They will start to build their own personal ‘brand’ by understanding and experiencing personal impact, trust and rapport. They will also examine the elements of effectively diagnosing customer needs.
The workshop is highly interactive and allows for bespoke feedback from qualified actor/coaches. Delegates should bring examples of challenging conversations they have experienced, or they think they might experience in their workplace.
How our virtual classrooms work
Our Virtual Classroom courses allows you to attend our classroom training without leaving your home or office. We use the ‘Microsoft Teams’ meeting software. Before you attend, please check that you meet the system requirements. If it doesn’t work, try adjusting your settings or contact your IT department to ask about permitting the website.
You are also welcome to use your personal laptop, tablet or even your smart phone. Please just forward our course invite to your personal email, or just copy and paste the link into your browser.
If you encounter any problems, please feel free to get in touch. We can set up a test meeting before the course.