- Details
- Category: Core Skills
- Published: Tuesday, 11 August 2020 16:25
- Written by: Matt Pye - HWD
Overview
This course is designed for analysts who provide advice, insight or analytical support to internal stakeholders and customers. It is suitable for those who want to strengthen their consultancy skills and build more effective working relationships across government.
No formal consultancy experience is required, although participants will benefit from experience of working with internal customers or stakeholders.
This one-day course explores the core skills and behaviours needed to operate as an effective internal consultant. Participants will examine how to build trust and credibility, establish productive stakeholder relationships, diagnose customer needs, and manage challenging conversations with confidence. The course also considers how to develop practical, evidence-based solutions that meet stakeholder requirements while adding value to the organisation.
The workshop is delivered through a highly interactive blend of facilitator input, discussions, practical exercises and government-based case studies, enabling participants to apply consultancy techniques to realistic workplace scenarios.
Performance Outcomes
By the end of this workshop participants will be able to:
- Ask effective questions to understand needs and challenges faced by stakeholders to ensure solutions and services speak to the underlying causes rather than just addressing the symptoms
- Have a process and behaviours to navigate challenging conversations
- Be able to listen effectively to pick up on and address not only the overt needs of others, but also their emotional needs
- To assertively challenge back when they feel it is necessary to do so
- Understand the internal consultancy cycle and how to use it to think abut responsibilities at different stages of an engagement
- Have increased awareness of their own personal behavioural impact, strengths and weaknesses provided by a behavioural coach
- Have strategies to increase trust to enable closer working relationships and long term positive reputation
How our virtual classrooms work
Our Virtual Classroom courses allows you to attend our classroom training without leaving your home or office. We use the ‘Microsoft Teams’ meeting software. Before you attend, please check that you meet the system requirements. If it doesn’t work, try adjusting your settings or contact your IT department to ask about permitting the website.
You are also welcome to use your personal laptop, tablet or even your smart phone. Please just forward our course invite to your personal email, or just copy and paste the link into your browser.
If you encounter any problems, please feel free to get in touch. We can set up a test meeting before the course.