Details

Category: Core Skills

Published: Tuesday, 11 August 2020 16:25

Written by: Matt Pye - HWD

Overview

This one-day workshop will enable delegates to explore and practise the key skills and behaviours required to confidently partner and offer effective solutions to internal stakeholders and customer groups.

They will start to build their own personal ‘brand’ by understanding and experiencing personal impact, trust and rapport. They will also examine the elements of effectively diagnosing customer needs.

The workshop is highly interactive and allows for bespoke feedback.

 

Performance Outcomes

By the end of this workshop participants will be able to:

• Ask effective questions to understand needs and challenges faced by stakeholders to ensure solutions and services speak to the underlying causes rather than just addressing the symptoms
• Have a process and behaviours to navigate challenging conversations
• Be able to listen effectively to pick up on and address not only the overt needs of others, but also their emotional needs
• To assertively challenge back when they feel it is necessary to do so
• Understand the internal consultancy cycle and how to use it to think abut responsibilities at different stages of an engagement
• Have increased awareness of their own personal behavioural impact, strengths and weaknesses provided by a behavioural coach
• Have strategies to increase trust to enable closer working relationships and long term positive reputation

How our virtual classrooms work

Our Virtual Classroom courses allows you to attend our classroom training without leaving your home or office. We use the ‘Microsoft Teams’ meeting software. Before you attend, please check that you meet the system requirements. If it doesn’t work, try adjusting your settings or contact your IT department to ask about permitting the website.

You are also welcome to use your personal laptop, tablet or even your smart phone. Please just forward our course invite to your personal email, or just copy and paste the link into your browser.

If you encounter any problems, please feel free to get in touch. We can set up a test meeting before the course.