Details

Category: Management & Leadership Skills

Published: Tuesday, 07 July 2020 09:58

Written by: Matt Pye - HWD

Aim and Overview

This course is designed for managers within the Civil Service who want to develop their coaching skills to improve staff performance and support the development of individuals and teams.

This practical course develops the coaching skills needed to support performance, build capability and help others achieve their goals. Participants will explore the principles of effective coaching and develop a personal coaching approach that can be applied within their own management practice. The course also examines how feedback, questioning and listening techniques can be used to influence behaviour, improve performance and strengthen working relationships.

Learning is highly interactive and includes practical coaching exercises, structured feedback and opportunities to practise coaching conversations in a supportive environment. Delivered by an experienced executive coach, the course provides participants with individual feedback and guidance to refine their coaching style. Participants will also develop a practical action plan to embed coaching into their day-to-day management practice.

Learning Outcomes

By the end of this course, participants will be able to:

• Apply core coaching principles to improve staff and team performance.
• Use structured coaching approaches, including frameworks such as GROW, to support goal setting and problem solving.
• Ask effective coaching questions that promote reflection, insight and action.
• Apply active listening techniques to improve understanding and strengthen coaching conversations.
• Build trust and psychological safety to support effective coaching relationships.
• Use feedback effectively to reinforce positive behaviours and address performance challenges.
• Adapt coaching approaches to meet the needs of different individuals and situations.