Details

Category: Management & Leadership Skills

Published: Wednesday, 21 May 2014 10:44

Written by: Matt Pye - HWD

Overview

This highly practical one-day workshop is designed to help managers conduct difficult or challenging conversations with employees about capability, behaviour or sickness absence.

Participants will explore how early intervention, effective coaching and regular performance conversations can help prevent issues from escalating. They will also consider their role within their organisation’s performance management procedures and practise responding to a range of realistic workplace situations.

Professional actor-coaches are used throughout the workshop, giving participants the opportunity to practise challenging conversations in a supportive environment and receive personalised feedback on their approach, impact and communication style.

Learning Outcomes

By the end of the workshop, participants will:

• understand their role within their organisation’s performance management procedures;
• recognise how early intervention and effective coaching can reduce instances of poor performance;
• know how to prepare for and structure a challenging performance conversation;
• have explored typical situations involving capability, behaviour and sickness absence;
• be able to identify the most effective behaviours for conducting difficult conversations;
• communicate concerns clearly, fairly and constructively;
• manage emotional or defensive responses with greater confidence;
• have practised realistic performance conversations with a professional actor-coach; and
• have received personalised feedback on their approach and impact.

Who Should Attend?

The workshop is suitable for managers and team leaders who are responsible for addressing performance, behaviour or attendance concerns and want to handle challenging conversations with greater confidence and effectiveness.

Key Features

• Highly practical and interactive delivery
• Realistic workplace scenarios
• Practice with professional actor-coaches
• Personalised feedback and coaching
• A focus on early intervention and regular performance conversations
• Practical techniques that can be applied immediately in the workplace