Details

Category: Communication

Published: Wednesday, 28 May 2014 09:44

Written by: Matt Pye - HWD

Overview

This course is designed for members of the Government Analytical Service who want to strengthen their interpersonal communication skills and have more effective conversations with colleagues, stakeholders and senior leaders. It is particularly suited to analysts who need to influence others, provide feedback, manage challenging conversations and contribute confidently in meetings.

This practical one-day masterclass develops the communication skills needed to engage others with confidence, professionalism and impact. Participants will explore the principles of assertive communication, techniques for managing difficult conversations, and approaches to delivering constructive feedback that supports positive working relationships. The course also examines strategies for managing emotions, responding to challenging behaviours and conducting productive meetings that achieve positive outcomes.

Learning is reinforced through highly interactive practical exercises, role-play, case studies and personalised feedback. With a maximum of six participants, the course provides extensive opportunities to practise new communication techniques.

Learning Outcomes

By the end of this course, participants will be able to:

• Apply assertive communication techniques to build productive working relationships across the Government Analytical Service.
• Conduct challenging conversations with confidence while maintaining positive and professional relationships.
• Deliver constructive feedback that supports individual development and improved performance.
• Apply strategies to manage emotions and respond effectively to challenging behaviours during workplace conversations.
• Facilitate effective meetings that encourage collaboration and achieve clear outcomes.
• Adapt communication approaches to engage and influence colleagues, senior leaders and other stakeholders.
• Apply practical communication techniques to workplace scenarios through role-play and guided feedback.